First Level Customer Support Specialist | Kundenbetreuung im First Level Support (m/w/d)

Job Summary

Join more! software GmbH, a leading provider of session management and committee information systems, as a First Level Customer Support Specialist. In this role, you will be the primary point of contact for diverse clients, including municipalities, public utilities, works councils, and private companies. Your day-to-day responsibilities will involve providing telephone and email support, documenting and evaluating reported errors, and replicating customer issues in a local test environment. You'll also have opportunities to contribute to creating customer documentation, conducting software tests, and assisting with customer training and event preparations. The ideal candidate is a communicative, customer-focused, and independent team player with strong German language skills and proficiency in MS-Office, particularly Word. This is an attractive opportunity for someone passionate about digital transformation, offering an unlimited contract, flexible working hours, and a supportive, family-friendly work environment.