IT Service Insights & Operations Expert | Informatiker (m/w/d)

Job Summary

Join E.ON Grid Solutions as an IT Service Insights & Operations Expert and actively shape the future of energy by contributing to the digital transformation of the energy sector. In this role, you will be instrumental in ensuring the performance and stability of central Energy Networks IT solutions by providing crucial insights. You'll advise IT product teams on efficient IT service processes, enabling them to proactively detect disruptions, resolve issues quickly, and continuously improve product quality. This involves analyzing incidents using modern monitoring systems, managing alerts, optimizing processes across products, and creating impactful reports for stakeholders. The ideal candidate will have a background in computer science or a related field, strong experience in service management and incident handling, and familiarity with monitoring and dashboard tools. This is an exciting opportunity to work in an agile environment, collaborate with diverse teams, and play a key role in the energy transition.