IT Field Service Technician | IT-Fieldservice Techniker (gn)

Job Summary

This role is for an IT Field Service Technician in Hamburg, focusing on providing essential IT support to users both remotely and on-site. The successful candidate will be responsible for resolving IT issues, collaborating with international IT teams, and meticulously documenting solutions in SOPs and ticket systems. Key responsibilities include installing and configuring new hardware like laptops and desktops, managing multiple IT tickets while adhering to SLA targets, and actively participating in IT projects. The position requires a strong background in Windows client administration, Active Directory, and network troubleshooting, combined with excellent communication and organizational skills to thrive in a dynamic IT environment.