Journey Strategist - Client Lifecycle Manager | Journey Strategist - Client Lifecycle Manager
UBS
Job Summary
This pivotal role involves leading the design and continuous optimization of end-to-end client journeys within Global Wealth Management, ensuring alignment with strategic business goals and regulatory standards. The strategist will translate high-level objectives into practical journey maps and experience blueprints. A core function is collaborating with cross-functional teams, including product owners, UX designers, and data scientists, to define performance metrics and leverage data/AI insights to identify personalization opportunities and pain points. This position acts as a client-centric thought partner, driving the transformation agenda by embedding journey thinking into agile delivery squads, ultimately delivering seamless, personalized, and value-driven experiences for UBS clients.
Required Skills
Education
Not specified
Experience
- Proven experience in journey strategy, service design, or customer experience roles, ideally within financial services or consulting.
- Strong understanding of digital product development, agile methodologies, and design thinking.
- Demonstrated expertise in stakeholder management and communication skills.
- Familiarity with AI-driven personalization and digital onboarding is a plus.
Languages
Additional
- High interest and motivation to learn and shape the future of AI agentic redesign of processes.