IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist who will be the first point of contact for users, handling incoming service requests and technical issues via phone and on-site. The position involves performing hardware and software support, assisting with equipment relocations, and providing initial solutions for various IT problems. A key part of the role is documenting all work in a ticketing system, ensuring proper classification and prioritization, and escalating complex issues to 2nd Level Support when necessary. The ideal candidate will have a strong customer service orientation, excellent communication skills, and a collaborative approach to work, contributing to an efficient IT service environment for a leading IT service provider in Germany.