User Help Desk Specialist | Mitarbeiter User Help Desk (m/w/d)

Job Summary

This role is for a User Help Desk Specialist who will be the first point of contact for IT-related issues. Day-to-day responsibilities include receiving IT disturbance calls, accurately documenting new tickets with detailed descriptions, and escalating system inquiries, disturbances, and problems to the appropriate departments. The specialist will also manage customer follow-ups, providing status updates and feedback to users. This position is attractive for individuals with initial experience in IT support who are customer-focused and possess strong communication skills. The role offers stability through an unlimited employment contract, opportunities for professional development via an in-house academy, and various employee benefits, making it an appealing opportunity for those looking to advance their career in IT support within a dynamic environment.