IT Service Process Manager (ITIL) | Prozessmanager im IT-Service nach ITIL (m/w/d)

Job Summary

This role is for an IT Service Process Manager passionate about connecting people and technology, focusing on optimizing IT services for various clients. The core responsibilities include managing the ITIL-established Release Management process, driving continuous improvement in IT service delivery, support processes, rollouts, and tools. A key aspect of the role involves reporting on metric-based quality management and creating target-group-specific reports. The ideal candidate will possess a degree in Computer Science or Business Informatics, coupled with several years of experience in defining, documenting, and implementing processes. Strong analytical thinking, autonomous work, and excellent communication skills are essential, with an ITIL certification being a significant advantage. This position offers a modern work environment with mobile work options, flexible hours, and extensive professional development opportunities.