IT Support Specialist (1st Level) | IT-Mitarbeiter (m/w/d) 1st Level Support

Job Summary

This role involves providing essential 1st Level IT support, primarily focusing on user request management, incident handling, and system administration. The successful candidate will be responsible for receiving, analyzing, and processing user inquiries from both headquarters and various locations, utilizing a ticketing system for efficient management of incoming fault reports. Key tasks include managing a Microsoft Active Directory and performing software installations and troubleshooting on end-user devices. The position requires a professional with initial experience in IT support and helpdesk environments, preferably with exposure to Office 365. It's an attractive opportunity for someone with a strong customer orientation and excellent communication skills, looking to advance their career in a dynamic IT support setting.