Service Desk Agent | Mitarbeiter Service Desk (m/w/d)

Job Summary

As a Service Desk Agent at FERCHAU, you will be the central point of contact for incoming service requests and incidents. Your day-to-day tasks include receiving and processing change requests and incident reports from users, acting as a communication interface between end users and higher-level support teams. You will handle first-level support for software and hardware issues via phone and email, prioritize, classify, and document incidents in a ticketing system, and monitor tickets according to Service Level Agreements. The role requires a completed vocational training as an IT specialist (or equivalent), solid knowledge of Microsoft products and standard hardware, and experience in service desk or first-level support. You should possess a customer-friendly, service-oriented attitude and strong social skills. This position offers attractive compensation, cross-departmental skill development, regular employee surveys, flexible work locations across over 130 branches, and opportunities for professional and personal growth.