Service Manager | Service Manager (w/m/d)

Job Summary

This Service Manager role involves leading a team to deliver contracted IT services, ensuring customer satisfaction, and driving continuous improvement of IT service offerings. The ideal candidate will leverage extensive IT expertise to analyze client requirements, drawing upon a comprehensive portfolio and technical specialists. Key responsibilities include monitoring delivery performance, optimizing operational IT processes, and managing quality improvement initiatives, financial client development, and escalations. This position requires a strong commercial understanding and the ability to provide technical leadership to delivery teams. It's an attractive opportunity for a communicative and service-oriented professional who can structure issues, develop solutions, and implement them effectively.