1st and 2nd Level Support Specialist for Cloud Services | DRAKOS INDUSTRIAL SOFTWARE CONSULTING GmbH: 1st und 2nd Level Support Mitarbeiter für Cloud-Services
DRAKOS INDUSTRIAL SOFTWARE CONSULTING GmbH
Job Summary
DRAKOS INDUSTRIAL SOFTWARE CONSULTING GmbH is seeking a dedicated 1st and 2nd Level Support Specialist to join their team in Hanau, near Frankfurt am Main. In this role, you will be the primary point of contact for customer inquiries, handling incoming calls, emails, and ticket system requests. Your responsibilities include classifying and prioritizing tickets, providing on-site and remote IT support, analyzing and resolving technical issues, and documenting your work. You will also contribute to creating help articles and supporting new customer onboarding, collaborating closely with development and product management teams. The ideal candidate possesses a strong problem-solving ability, a technical foundation, and experience with ticketing systems. This is an excellent opportunity to work in a dynamic company with flat hierarchies and a collaborative team spirit, contributing to innovative software solutions.
Required Skills
Education
Completed vocational training or university degree in an IT-related field
Experience
- Experience in technical support
- Experience with ticketing systems
- Professional experience in IT Support
- Experience in Cloud Services Support
- Experience in 1st and 2nd Level Support
Languages
Additional
- Full-time/Part-time position, permanent employment, 2 days home office per week