IT Support Specialist (1st & 2nd Level) | IT-Supporter 1st & 2nd Level (m/w/d)
FERCHAU Contract GmbH Köln CONTRACT
Job Summary
We are seeking an ambitious IT Support Specialist to join our team, focusing on connecting people and technology. In this role, you will be responsible for analyzing, prioritizing, and resolving IT incidents and service requests across 1st and 2nd level support. You will also provide expert advice to users, install and maintain hardware and software, and ensure the smooth operation of the office IT infrastructure. The position requires a strong understanding of Windows 11 environments, Active Directory, and network technologies, with experience in scripting languages like PowerShell being a significant advantage. This is an excellent opportunity to contribute to exciting projects for renowned clients, with a focus on continuous process improvement and career development in a dynamic team environment.
Required Skills
Education
Completed apprenticeship as an IT Specialist System Integration or comparable qualification
Experience
- Professional experience in IT support (1st and 2nd Level)
- Experience in Active Directory administration, specifically user and group management
- Experience with ITSM tools
- Experience using a company vehicle for on-site deployments
Languages
Additional
- Class B driver's license
- Willingness for on-site deployments
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