IT Customer Support Specialist | IT Kundenbetreuuer (m/w/d)

Job Summary

As an IT Customer Support Specialist, you will be the primary point of contact for clients regarding all IT-related inquiries. Your role involves coordinating and managing escalations and emergency situations following ITIL standards, and contributing to the development and implementation of strategic IT concepts. You will also monitor and ensure the fulfillment of contracted service levels, create and analyze service reports, and collaborate closely with internal departments to find structured solutions. This position is ideal for individuals with an interest in IT and technology who are eager to learn and grow. While prior experience in business customer support is advantageous, it is not a strict requirement. The role emphasizes a friendly, communicative demeanor, strong customer orientation, and a structured, reliable work approach.