IT Support Specialist | IT Support Specialist (m/w/d)

Job Summary

Join a modern IT services company in Nuremberg as an IT Support Specialist, offering a long-term perspective with an unlimited contract. You will be responsible for handling and prioritizing 1st and 2nd level support tickets, analyzing and resolving system landscape issues, documenting all processes, and administering/monitoring IT systems. This role involves direct communication with clients via phone, email, and the ticketing system. The ideal candidate possesses a completed IT degree, vocational training, or equivalent qualification, with prior experience in IT support and ticketing systems. Essential technical skills include knowledge of routing, switching, and wireless LAN. The position offers flexible working hours, home office options, flat hierarchies, and opportunities for professional development within a secure, crisis-proof company.