IT Supporter | IT Supporter (m/w/d)

Job Summary

This role is for an IT Supporter who will serve as the primary contact for customers, addressing product-related inquiries. Key responsibilities include logging, classifying, and resolving telephone inquiries via remote maintenance, escalating complex issues to 2nd-level support, and meticulously documenting all interactions within a ticketing system. The successful candidate will also contribute to the continuous optimization of support processes. This position is ideal for someone with a background in IT or customer service, strong communication skills, and a service-oriented mindset. It offers high job security through an unlimited contract, opportunities for professional development, and a supportive team environment with various social events.