Telecommunications Technician for First Level Support of PBX Systems | TK-Techniker/in für First Level Support für TK-Anlagen (m/w/d) - Vollzeit

Job Summary

Join Coldewey as a full-time Telecommunications Technician focusing on First Level Support for PBX systems. In this role, you will handle incoming support requests via phone or remote access, perform initial troubleshooting and problem diagnosis for telecommunication issues, and assist users with configuration questions related to phone systems, routers, and applications. You will be responsible for documenting incidents and solutions in the ticketing system, escalating complex issues to the Second Level Support team, and assisting with the setup and configuration of telecommunication devices. This position is ideal for individuals with a background in IT system integration, administration, or electronics, or those with relevant experience willing to learn. The role offers a stable, in-office position with regular working hours and a supportive team environment.