1st/2nd Level Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

Our client is seeking a dedicated 1st/2nd Level Support Specialist to join their team. In this role, you will be responsible for handling incoming IT requests and incident reports via phone, email, and in-person. Your daily tasks will involve analyzing and classifying IT issues, documenting them in a ticketing system, and ensuring their resolution, escalating to administrators when necessary. You will also perform installations of new hardware and software and provide assistance with user inquiries related to IT. The ideal candidate possesses a completed IT education, strong knowledge of hardware/software installation and configuration, and experience with standard operating systems like Windows and macOS, as well as MS Office/Microsoft 365. Experience with ticketing systems and a strong customer service orientation are key.