IT Support Coordinator (1st Level) | IT- Support Koordinator (1st Level) (m/w/\*)

Job Summary

This role involves coordinating and resolving first-level IT support requests through various channels including a ticketing system, hotline, and direct inquiries. You will independently handle incidents and service requests, analyze, classify, and prioritize incoming tickets, and solve common user issues related to workplace IT. Complex issues will be escalated to the 2nd Level Support, with a focus on tracking and ensuring the quality of ticket resolution and maintaining the knowledge base. The position requires a structured, independent work style with strong prioritization and escalation skills, coupled with high service orientation and excellent communication abilities. This is an attractive opportunity within a growing service company known for innovation and sustainability.