IT Service Desk Employee | IT-Mitarbeiterin bzw. Mitarbeiter im Service Desk (m/w/d)
Kreisausschuss des Rheingau-Taunus-Kreises
Job Summary
Join the Rheingau-Taunus-Kreis as an IT Service Desk Employee, a pivotal role ensuring the smooth operation of digital systems for nearly 200,000 citizens. You will be the primary point of contact for employees' digital needs, handling IT support tickets, installing and configuring workstations, and documenting IT processes. This is a full-time, permanent position offering a stable work environment with flexible working hours, home office options, and 30 days of annual leave. The role requires a proactive approach to problem-solving and a commitment to maintaining a robust digital infrastructure, making a tangible contribution to public service.
Required Skills
Education
Completed vocational training in an IT profession (e.g., Fachinformatiker für Systemintegration, Kaufmann/Kauffrau für Digitalisierungsmanagement, Kaufmann/Kauffrau für IT-System-Management) or equivalent vocational training with at least three years of relevant documented experience.
Experience
- Completed vocational training in an IT profession (e.g., IT Specialist for System Integration, IT System Management) OR completed vocational training with at least three years of documented professional experience in the described tasks.
- Professional experience in IT support and service desk operations.
- Experience with Windows environments, Microsoft Office, and common IT systems.
- Experience in documenting IT processes and creating user guides.
Languages
Additional
- Valid driver's license and car required.
- Must be able to provide at least C1 level German language proficiency.
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