User Support Administrator (Schools) | Sachbearbeiter/in Anwenderbetreuung (m/w/d) an Schulen
STADT STRAUBING
Job Summary
This role involves providing crucial IT support to schools, acting as the primary point of contact for users experiencing technical issues. You will handle first and second-level support via phone, remote assistance, and on-site visits, meticulously documenting all support requests in a ticketing system. Key responsibilities include installing and managing workstations, monitoring network and backup systems, analyzing user needs to implement appropriate IT solutions, and deploying and maintaining tablets using an existing MDM solution. The position offers a blend of independent work within a supportive team, competitive public sector pay (TVöD E9a), job security, flexible working hours, and opportunities for mobile work and professional development.
Required Skills
Education
Completed vocational training as an IT Specialist (System Integration) or a comparable qualification.
Experience
- Completed vocational training as an IT Specialist (System Integration) or a comparable qualification.
- Professional experience in user support and IT administration.
- Experience with first and second-level support.
- Experience with installation and maintenance of workstations.
- Experience with network and backup system monitoring.
- Experience with MDM solutions for tablet management.
Languages
Additional
- Valid Class B driver's license.