IT Onsite Support Specialist | IT-Onsite Supporter (m/w/d)
Prime Engineering Germany GmbH
Job Summary
This role involves providing first-level IT support, managing incoming support tickets, and resolving technical issues related to hardware and software. You will be responsible for user profile management, access rights, and assisting users with Microsoft 365 and email systems. The position requires remote support for user workstations and documenting all processes within the ticketing system. The ideal candidate will have initial professional experience in IT support or a service desk environment, proficiency with ticketing systems, and experience supporting users with hardware and software problems. Strong knowledge of Active Directory, Microsoft 365, Outlook, and Exchange is essential. This is an attractive opportunity for someone seeking a hands-on role in a dynamic IT environment.
Required Skills
Education
Not specified
Experience
- Initial professional experience in IT support, Service Desk, or technical user support
- Experience in supporting users with hardware and software problems in a first-level environment
- Experience with common ticketing systems and structured support processes
- Experience in the administration of Active Directory, e.g., user management, rights assignment, and password management
Languages
Additional
- {"Driver's license class B","Willingness to travel within the Berlin area"}