Information Technology Master Craftsman / IT Specialist | Informationstechnikermeister/in
Stiftkaserne
Job Summary
This role involves managing, documenting, and resolving IT service requests and incidents as part of a 1st Level Support team. You will be responsible for ticket handling, user support, and acting as a liaison between IT services and end-users. Key duties include classifying and prioritizing tickets, documenting resolutions, and escalating issues to 2nd Level Support when necessary. The position requires a strong understanding of current hardware, software, and network technologies, particularly within secure military environments. Ideal candidates will possess expertise in IT service operations, documentation methods for user support, and troubleshooting. This is a permanent, full-time position offering a secure workplace, diverse training opportunities, and the possibility of remote work.
Required Skills
Education
Completed HTL Informatik or comparable education, or other proven qualifications.
Experience
- Several years of experience in the IT field
- Completed HTL Informatik or comparable education, OR 3 years of professional experience in the field, OR other proven qualifications
- Experience in qualified activities or internships outside the primary duty area is desirable
Languages
Additional
- {"Austrian citizenship required","Willingness to disclose personal data for reliability checks","Must demonstrate a special connection to Austria"}