IT Support Specialist (1st & 2nd Level) | IT-Mitarbeiter im 1st & 2nd Level Support (m/w/d)
YKK Stocko Fasteners GmbH
Job Summary
Join a leading manufacturer of fasteners as an IT Support Specialist, providing crucial 1st and 2nd level support to colleagues across YKK STOCKO, YKK Europe, and international teams, including Japanese expatriates. You will work hands-on with modern IT infrastructure, analyze and resolve IT incidents, manage user accounts and devices, and support client, server, and network environments. This role offers the chance to contribute to IT projects within the YKK Germany Group and collaborate with the YKK Europe IT team in London, all while operating within an international network. The position is ideal for a service-oriented individual with strong technical skills and excellent communication abilities, seeking a role with practical IT engagement and international exposure.
Required Skills
Education
Completed IT training or comparable practical experience
Experience
- Completed IT training or comparable practical experience
- Professional experience in IT support
- Experience with Active Directory and Microsoft 365
- Basic knowledge of Windows Server
- Foundational knowledge in networks (TCP/IP, DNS, DHCP, VPN)
- Basic understanding of IT security concepts (MFA, encryption, endpoint security)
Languages
Additional
- Requires regular presence in Düsseldorf. Collaboration with YKK Europe IT team (London) adhering to EMEA IT guidelines.