Head of Technical Service Retail | Head of Technical Service Retail (m/w/d)
Mettler-Toledo GmbH
Job Summary
METTLER TOLEDO is seeking a dynamic Head of Technical Service for their Retail division, based in Gießen, Germany. This leadership role involves overseeing the entire technical service department, focusing on expanding and optimizing support services to ensure high customer satisfaction and quality standards. You will be responsible for implementing innovative remote support solutions, including AI-based tools, and integrating/supporting software applications. The position requires managing both internal and external service teams, strategic resource planning, recruiting, and talent management. You will also handle complex customer complaints, conduct high-level negotiations, manage a test equipment pool, and ensure IT security standards. The role emphasizes efficiency, cost optimization, and interdisciplinary collaboration, with opportunities to conduct internal and external training. This is an attractive opportunity to shape the future of technical service in the retail sector with a leading global provider of precision instruments.
Required Skills
Education
University degree in Computer Science with a business background (e.g., Business Informatics, Industrial Engineering) or a technical degree.
Experience
- Leadership experience in managing technical service teams (internal and external).
- Professional experience in technology environments, ideally within the IT department of a retail company.
- Experience with digitalization and AI applications.
- Experience with service processes, CRM systems, and IT security requirements.
- Experience with digital tools for process optimization is a plus.
Languages
Additional
- Willingness to travel nationally and internationally.