IT Support Specialist (1st and 2nd Level) | Mitarbeiter 1st- und 2nd Level Support (m/w/d)

Job Summary

Join a dynamic service company as an IT Support Specialist, contributing to the seamless operation of client HR software. Your daily tasks will involve independently handling incoming error reports and customer inquiries through a ticketing system. You will serve as the primary point of contact for 1st and 2nd level support, ensuring the software runs without issues and collaborating with the development team. A key aspect of this role includes the continuous improvement of solutions and support processes. The ideal candidate possesses an IT education or equivalent, experience in user support and ticketing systems, and familiarity with various operating systems and hardware/software. If you are creative, solution-oriented, and a team player, this role offers diverse development opportunities and a supportive work environment.