Technical Customer Support Specialist (Online Services) | Mitarbeiter (/) Technischer Kundensupport im Bereich (m/w/d)

Job Summary

Join IMD Labor Berlin-Potsdam as a Technical Customer Support Specialist focusing on Online Services, including online lab requirements, report issuance, and data transmission. In this full-time, permanent role, you will administer the Order Entry System, provide phone-based technical support to clients, and remotely install/configure hardware and software. You'll also guide clients through initial setup and transitions. The ideal candidate possesses an IT-related vocational training, foundational knowledge in system/network administration, operating systems, web applications, and databases. Strong communication, service orientation, and a proactive, goal-oriented approach are essential. This position offers a secure workplace in a future-oriented industry, attractive compensation, 30 vacation days, flexible hours, and corporate benefits.