2nd Level Service Desk Agent | Mitarbeiter (m/w/d) 2nd-Level-Service-Desk

Job Summary

We are seeking a motivated 2nd Level Service Desk Agent to join our team, focusing on supporting critical healthcare applications within a medical network. Your day-to-day will involve handling escalated incidents and service requests, performing in-depth analysis of application issues, and managing the administration, configuration, and support of various healthcare software solutions. You will also be responsible for analyzing application logs, monitoring interfaces, and coordinating with external software vendors. The role requires strong analytical skills, excellent communication, and a structured approach to problem-solving. This is an attractive opportunity to work with modern technology in a dynamic healthcare environment, contributing to continuous improvement processes and offering a stable, full-time, permanent position with flexible working hours and home office options.