Customer Service Representative (m/f/d) in Technical Support | Kundenbetreuer (m/w/d) im technical Support
webgo GmbH
Job Summary
This role involves providing comprehensive technical support to customers via phone, live chat, and ticketing systems. You will handle a variety of customer inquiries, ranging from simple consultations and user assistance to resolving technical issues, all while contributing to overall customer satisfaction. The position requires strong analytical thinking, excellent communication skills, and a proactive approach to problem-solving within a dynamic IT environment. You will be part of a motivated team in Hamburg, working for a full-service web hosting provider established in 2004, focused on high customer satisfaction and performance.
Required Skills
Education
Completed vocational training as an IT specialist for system integration or equivalent experience through further training, years of professional experience, etc.
Experience
- Professional experience in technical customer support via phone, live chat, and email.
- Experience or equivalent qualifications in IT system integration.
- Foundational experience and interest in web hosting/web servers.
- Professional experience in a customer-facing role.
Languages
Additional
- Not specified