Commercial Employee for Service Optimization | Kaufmännischer Mitarbeiter Serviceoptimierung (m/w/d)

Job Summary

Join a dynamic, owner-managed multichannel contact center as a Commercial Employee focused on Service Optimization. In this role, you will be instrumental in the planning, organization, and steering of projects, contributing to the development and design of new initiatives. You will act as a key communicator, liaising with internal departments, clients, and external partners, while meticulously documenting information and maintaining project plans, quality standards, and schedules. The ideal candidate possesses a commercial apprenticeship or a university degree, strong organizational skills, and proficiency in MS Office. An entrepreneurial mindset and a passion for client success are highly valued. This position offers a unique opportunity to shape service optimization in a growing, stable company with a friendly work environment and long-term career prospects.