IT Onsite Support Specialist | IT Onsite Support (m/w/d)
wu personal GmbH Düsseldorf
Job Summary
This role involves providing essential IT onsite support, focusing on the setup, installation, and maintenance of IT equipment. Key responsibilities include configuring devices via PXE infrastructure, managing user accounts and permissions in Active Directory, and ensuring hardware readiness through standardized handover processes. The ideal candidate will have a background in IT support, strong command of Windows operating systems, and experience with ticketing systems. This position offers an opportunity to join a leading global IT service provider, contributing to the operational readiness and availability of IT infrastructure for large enterprises and the public sector.
Required Skills
Education
Not specified
Experience
- At least 1 year of practical experience in an IT environment within the last 3 years, OR completed relevant training
- Current manufacturer certification OR 3 years of practical experience in 2nd Level Support within the last 5 years
- Experience with Outlook and other MS Office products
- Proficient in handling Windows operating systems (installation, error analysis, maintenance)
- Basic knowledge of Active Directory (AD)
- Experience with ticketing systems (e.g., ITSM, ServiceNow)
- Experience with PXE deployment for end devices
- Experience processing Incidents (INC) and Requests (REQ)
Languages
Additional
- Not specified
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