Service Desk Employee | Mitarbeiter - Servicedesk (w/m/d)
Brunel GmbH
Job Summary
Join Brunel as a Service Desk Employee (m/f/d) and become the central point of contact for all IT-related issues, providing expert support to users via phone, email, or in person. You will analyze and resolve technical disruptions independently or remotely, meticulously documenting and prioritizing requests in a ticket system. This role offers continuous development opportunities within a dynamic IT environment, with the chance to actively contribute to the evolution of the service desk and promote IT security awareness. If you have a solid IT foundation, practical support experience, and a proactive approach to problem-solving and process improvement, this is an excellent opportunity to advance your career with a leading engineering and IT service provider.
Required Skills
Education
Completed IT training or comparable qualification
Experience
- First practical experience in IT support or service desk, ideally with direct user contact
- Experience in analyzing and resolving technical disruptions
- Experience in documenting and prioritizing user requests in a ticket system
- Experience in contributing to the development of service points
- Experience in identifying optimization potential and driving automation
Languages
Additional
- Full-time employment, permanent contract
More Jobs from Brunel GmbH
Senior IT Demand Manager | Senior IT Demand Manager (m/w/d)
May 8, 2026
In this role, you will serve as the primary bridge between business units and IT departments, managi...
Service Desk Technician | Mitarbeiter - Servicedesk (w/m/d)
May 8, 2026
As a Service Desk Technician, you will serve as the primary point of contact for IT-related inquirie...
PLC Programmer | SPS-Programmierer (m/w/d) (w/m/d)
May 6, 2026
As a PLC Programmer, you will be responsible for the development, adaptation, and commissioning of P...