IT Operational Excellence Manager | Operational Excellence Manager IT (m/w/d)

FERCHAU GmbH Niederlassung Nürnberg City

Erlangen, Bayern, Deutschland
Published May 11, 2026
Full-time
No information

Job Summary

As an IT Operational Excellence Manager, you will play a pivotal role in driving efficiency and quality across IT service management operations. Your day-to-day responsibilities include defining and maintaining reporting standards for SLAs, customer satisfaction, and service performance. You will lead the implementation of IT project management standards, manage risk assessment processes, and ensure organizational compliance with internal protocols. Additionally, you will coordinate business needs processes, support team skill development through training initiatives, and manage internal communications. This role is ideal for a professional with a strong background in IT service management who enjoys optimizing processes and fostering continuous improvement. You will work within a collaborative environment that values innovation and professional growth, offering a unique opportunity to shape the standards and operational excellence of a dynamic IT organization.

Required Skills

Education

Completed degree in Business Informatics, Computer Science, or a comparable qualification. ITIL 4 certification is required.

Experience

  • Several years of professional experience in an IT Service Management environment
  • Proven experience in project management methodologies such as Prince2 or PMI
  • Practical experience in process recording and optimization, including value stream analysis
  • Experience in managing reporting systems and quality KPIs

Languages

German (Fluent)English (Fluent)

Additional

  • Not specified