IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will play a pivotal role in maintaining and optimizing IT infrastructures for diverse clients. Your day-to-day responsibilities include providing 1st and 2nd-level support via phone, remote access, and on-site visits to resolve hardware and software issues. You will be responsible for the installation, configuration, and administration of client systems, including notebooks, desktops, mobile devices, and peripherals. Furthermore, you will handle user and permission management within Active Directory and contribute to the continuous improvement of support processes and the internal knowledge base. This position is ideal for a service-oriented digital native who enjoys troubleshooting and is eager to work on innovative IT solutions. The role offers a professional environment with opportunities for continuous development, a permanent contract, and a comprehensive benefits package, making it an attractive career step for those passionate about IT infrastructure and user support.