IT Support Specialist (2nd Level) | Support 2nd Level (m/w/d)

Job Summary

As an IT Support Specialist (2nd Level), you will play a critical role in maintaining the stability and efficiency of our Windows and Linux environments. Your day-to-day responsibilities include analyzing, troubleshooting, and resolving complex technical issues within our IT infrastructure, including servers and networks. You will act as a bridge between 1st and 3rd level support, ensuring smooth escalation paths and contributing to the documentation and optimization of IT processes. Additionally, you will participate in exciting projects such as migrations, rollouts, and automation initiatives. We are looking for a proactive professional with strong expertise in operating systems, network infrastructure, and collaboration tools like MS Teams and Office 365. This position is ideal for someone committed to continuous learning, as you will work with cutting-edge technologies and handle security policies. You should be a strong communicator who is comfortable with occasional travel to support various project sites. This is a permanent, full-time role offering significant professional development opportunities in a growing environment.