IT Support Specialist 1st & 2nd Level | IT-Supporter 1st & 2nd Level (m/w/d)

Job Summary

As an IT Support Specialist, you will play a vital role in ensuring seamless daily IT operations for our clients. Your primary responsibilities include managing the ticket lifecycle—from classification and dispatching to resolving incidents and change requests. You will be the key communication link between end-users and specialized support teams, while also handling the installation, configuration, and maintenance of hardware and software, including client PCs, printers, and local servers. Additionally, you will perform Active Directory management and contribute to various IT project initiatives. This position is ideal for someone with a strong service orientation and professional communication skills who enjoys troubleshooting and technical problem-solving. We offer a supportive environment with a comprehensive onboarding program, flexible mobile working options, and clear paths for professional and personal development, making this an excellent opportunity for both career starters and experienced IT professionals to grow within a dynamic team.