IT Support Specialist / Helpdesk Technician | Fachinformatiker IT Support / Helpdesk (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will play a vital role in maintaining the technical infrastructure for our clients. Your day-to-day responsibilities will involve providing 1st and 2nd level IT support via phone and in-person, managing incident reports, and processing service requests according to ITIL standards. Beyond day-to-day troubleshooting, you will be responsible for the planning and implementation of security infrastructure, including firewalls, proxies, VPN solutions, and antivirus software. You will also coordinate system maintenance and resource allocation. This position is ideal for candidates who are passionate about technology and eager to work on diverse projects for renowned IT solution providers. You will benefit from a structured onboarding program, professional development opportunities, and a collaborative team environment that values innovation. Whether you are at the start of your career or already have professional experience, this role offers a unique opportunity to grow your technical expertise while working on challenging, real-world IT projects.