Product Support Specialist | Produktbetreuer (m/w/d)
Alpha-Engineering KG - Erfurt
Job Summary
As a Product Support Specialist, you will play a pivotal role in bridging the gap between technical development and global client needs. Your day-to-day responsibilities include providing comprehensive technical support and consultancy to international corporate representatives, leading interdisciplinary customer projects, and assisting with product commissioning on-site. You will act as an ambassador for the company, delivering engaging product presentations and training sessions at client sites, trade fairs, and workshops. This role is ideal for a proactive, hands-on professional who thrives in a dynamic environment, possesses strong analytical problem-solving skills, and enjoys working across different cultures. You will collaborate closely with internal departments and external partners, ensuring that technical solutions are delivered effectively and pragmatically. The position offers the opportunity to work with cutting-edge technologies within a supportive team culture, providing a stable, long-term career path with significant exposure to major global enterprises.
Required Skills
Education
Completed degree in a technical or scientific field (e.g., Electrical Engineering, Mechanical Engineering, Industrial Engineering) or a comparable vocational qualification.
Experience
- Professional experience in a technical or scientific field
- Experience in project management and interdisciplinary team collaboration
- Experience in providing technical support or customer-facing product consultancy
Languages
Additional
- International travel readiness is required. Must possess strong communication and presentation skills. Pragmatic, entrepreneurial, and process-oriented mindset required.
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