IT Support Specialist | IT-Support (m/w/d)

Job Summary

As an IT Support Specialist at Akkodis in Bonn, you will serve as the primary point of contact for internal users, ensuring the stability and efficiency of their IT workstations. Your daily responsibilities include managing the 1st Level Support lifecycle: receiving, documenting, and resolving technical inquiries, handling user administration tasks such as password resets and permission management, and performing software installations. You will also provide onsite support and escalate complex issues to the 2nd Level support team while maintaining accurate technical documentation. The ideal candidate possesses a strong service-oriented mindset and a structured approach to troubleshooting. This role is perfect for someone who thrives in a collaborative, diverse environment and values the flexibility of hybrid work arrangements. You will be joining a global consulting firm that prioritizes innovation and professional development, offering a unique opportunity to grow within a vast international network while contributing to critical digital engineering operations.