IT Support Specialist (1st and 2nd Level) | Inhouse Support 1st und 2nd Level (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support to internal users, acting as the primary point of contact for hardware and software inquiries. Key responsibilities include managing user accounts and permissions, documenting requests in a ticketing system, performing hardware installation and maintenance, and configuring operating systems. You will also contribute to IT projects and focus on process optimization. The position is ideal for those who enjoy troubleshooting and possess a service-oriented mindset. Candidates should have a background in IT, either through formal education or equivalent professional experience. The role is particularly attractive due to its focus on long-term stability, professional development, and a supportive, family-oriented company culture that values work-life balance and offers comprehensive benefits, including travel reimbursements and retirement provisions.