Service Desk Technician | Mitarbeiter - Servicedesk (w/m/d)

Job Summary

As a Service Desk Technician, you will serve as the primary point of contact for IT-related inquiries, providing professional support via phone, email, and in-person at the service point. Your day-to-day responsibilities include analyzing technical issues, resolving them through remote access or direct intervention, and managing the ticket lifecycle—from intake and prioritization to documentation and escalation. You will play an active role in second-level support, contribute to the continuous improvement of service processes, and help drive automation initiatives. Furthermore, you will be responsible for maintaining the knowledge base, promoting IT security awareness among users, and ensuring adherence to IT policies. This role offers the unique opportunity to work within a well-established engineering and IT service provider, gaining exposure to diverse client environments while benefiting from a permanent contract and structured professional development paths.