IT Customer Specialist - M365 & Azure | IT Customer Specialist - M365 & Azure (m/w/d)

Job Summary

As an IT Customer Specialist, you will play a pivotal role in maintaining and optimizing cloud-based environments for our clients. Your day-to-day responsibilities will involve providing expert 2nd-level support, conducting structured troubleshooting for complex incidents, and ensuring the stability of Microsoft 365 and Azure cloud services. Beyond reactive support, you will be instrumental in building a robust knowledge base, developing standard operating procedures (SOPs), and refining support processes to enhance overall service quality. You will collaborate closely with internal teams and external partners to drive efficient solutions. This position is ideal for a proactive IT professional who is passionate about cloud technologies and committed to continuous learning. You will benefit from a stable, permanent contract with a company that prioritizes work-life balance, flexible working models, and significant opportunities for professional development and technical certification.