IT Support Specialist (1st Level) | 1st Level Supporter (m/w/d)

Job Summary

As an IT Support Specialist at NConsult GmbH, you will serve as the primary point of contact for technical inquiries, acting as the first line of defense for both clients and internal teams. Your daily responsibilities involve handling incoming calls, troubleshooting software and hardware issues, and documenting support tickets within the system. When issues exceed 1st-level scope, you will manage the escalation process to the 2nd-level support team. This role is ideal for someone with strong communication skills and a passion for problem-solving who thrives in a dynamic, team-oriented environment. NConsult offers a supportive culture with opportunities for professional development, modern equipment, and flexible working hours, making it an excellent environment for someone looking to build a career in IT support within a forward-thinking company.