2nd Level Support Specialist - SAP and Business Applications | Mitarbeiter 2nd-Level-Support Schwerpunkt SAP und Geschäftsanwendungen (w/m/d)

Job Summary

This role involves acting as a key 2nd-level support contact for both end-users and key users, specifically focusing on SAP and various business applications. You will be responsible for documenting and monitoring user requests, ensuring that information is effectively channeled into IT knowledge management systems. A core part of your day-to-day work includes collaborating closely with project managers, consultants, and software developers to resolve issues and support the rollout of new IT solutions. The position is ideal for someone with a strong IT background who enjoys troubleshooting and process documentation. You will be part of a stable, forward-thinking organization that emphasizes professional development through their internal training center, the DriveAcademy®, and offers a comprehensive benefits package, including flexible working models and mobile work options. This is a permanent, full-time position offering high job security within a global industrial environment.