IT Support Specialist | Informatiker (m/w/d)

Job Summary

As an IT Support Specialist, you will serve as the primary point of contact for our clients, managing inquiries via phone and email while acting as the face of our company. Your daily responsibilities include hands-on software support, managing customer configurations, performing troubleshooting to identify and resolve bugs, and providing critical feedback to the development team to improve our software products. This role is ideal for someone who thrives in a dynamic, collaborative environment and is eager to take on responsibility. We value a service-oriented mindset, creative problem-solving, and a passion for technology. You will join a supportive team that offers mentoring, a steep learning curve, and the opportunity to actively shape our internal processes. This position is unique due to its high level of client engagement and the direct impact you will have on product development.