IT Help Desk Specialist | IT-HelpDesk Spezialisten (m/w/d)
in medio Personal GmbH
Job Summary
As an IT Help Desk Specialist, you will be the primary point of contact for user support, handling initial inquiries, performing pre-qualification, and escalating complex issues to 2nd-level support. Your daily responsibilities include configuring and deploying end-user devices, managing central patch operations, and optimizing printer management systems. You will also play a key role in IT Service Management (ITSM) projects and maintain documentation for all supported systems and processes. This position is ideal for a systematic and service-oriented professional with a background in IT operations. You will work in a supportive environment that values reliability and clear communication. The role is particularly attractive for those looking for a stable, permanent position with a reputable service provider, offering opportunities to work within diverse mid-sized IT environments and contribute to the ongoing improvement of IT service delivery.
Required Skills
Education
Completed vocational training in the IT sector (e.g., IT Specialist / Fachinformatiker)
Experience
- Completed vocational training in the IT sector (e.g., IT Specialist/Fachinformatiker)
- Professional experience with central management interfaces and automated IT processes in mid-sized environments
- Proven experience with Microsoft Server-Client products
- Advantageous experience with Microsoft Exchange, virtualized client environments, IT security, and documentation
Languages
Additional
- Must be eligible to work in Germany; professional and systematic working style required.