IT Service Manager for Office Communication | IT-Serviceverantwortlicher (m|w|d) für Bürokommunikation
Kassenärztliche Vereinigung Niedersachsen Hauptgeschäftsstelle
Job Summary
As an IT Service Manager for Office Communication, you will play a pivotal role in maintaining and optimizing the digital workplace infrastructure at the Association of Statutory Health Insurance Physicians in Lower Saxony (KVN). Your day-to-day responsibilities include managing internal and external communication services, digital workplace tools, document management systems, and intranet platforms. You will act as a key liaison between business departments and the IT team, providing expert consultation while ensuring the stability, security, and availability of these critical services. Furthermore, you will oversee external service providers, coordinate system updates, and manage service documentation within the CMDB. This role is ideal for a professional with a strong background in IT service management who thrives in a collaborative environment. You will be part of a growing IT department of 100+ specialists, benefiting from a stable public sector work environment, flexible working hours, and a modern, virtualized IT landscape in central Hannover.
Required Skills
Education
Degree in Computer Science, Business Informatics, or a comparable qualification. ITIL® certification is highly desirable.
Experience
- Professional experience in the field of office communication or IT services
- Initial experience in IT service management
- Proven ability to manage deadlines and work under pressure
- Experience in stakeholder management and acting as a bridge between technical and non-technical departments
Languages
Additional
- Must be eligible to work in Germany. Position is based in Hannover with no significant travel requirements.
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