IT Support Specialist (First-Level) | First-Level-Support (m/w/d)
ITSM Gesellschaft für Informationstechnik und Services Meiß mbH
Job Summary
As an IT Support Specialist at ITSM GmbH, you will serve as the primary point of contact for our clients, managing the IT helpdesk and ensuring prompt technical assistance. Your daily responsibilities include monitoring system alerts, installing and configuring client hardware and peripherals, and providing technical support both remotely and on-site. You will work closely with the second-level support team to resolve complex issues within Microsoft-based environments, including Windows Server, client infrastructure, and network security. This role is ideal for a proactive professional who thrives in a collaborative, fast-paced team environment. We value a strong service-oriented mindset and a commitment to continuous learning. In return, we offer a stable, permanent position in a friendly, flat-hierarchy organization located in the heart of the Rhineland, complete with professional development opportunities and a comprehensive benefits package.
Required Skills
Education
Completed technical vocational training or equivalent IT-related qualification.
Experience
- Professional experience in an IT helpdesk or technical support environment
- Experience with Microsoft Windows-based client and server infrastructures
- Experience in managing network structures and security protocols
Languages
Additional
- Valid Class B driver's license (car) required; willingness to work outside of standard business hours; willingness to pursue continuous IT certifications.