Customer Service Manager - Corporate Clients | Customer Service Manager - Firmenkunden (m/w/d)

Job Summary

As a Customer Service Manager for Corporate Clients, you will serve as the primary point of contact for business partners, ensuring seamless contract management and issue resolution. Your daily responsibilities include maintaining customer master data, managing order portals, and acting as a vital link between corporate clients, the Key Account team, and leasing providers. You will handle sensitive inquiries regarding contract terminations or theft, ensuring quick and effective solutions. Additionally, you will be responsible for the accurate processing and review of monthly reports. The ideal candidate brings a strong background in commercial business, a detail-oriented approach, and a passion for customer satisfaction. This role is perfect for someone who thrives in a collaborative, team-oriented environment and has a genuine interest in the cycling and health industry. You will benefit from a flexible work culture, mobile office options, and a supportive atmosphere that values professional growth and long-term development.