Technical Customer Support Specialist | Mitarbeiter:in im technischen Kundensupport (m/w/d)

Job Summary

As a Technical Customer Support Specialist at Energieversum, you will play a vital role in advancing the energy transition by supporting customers with their photovoltaic systems and energy solutions. Your daily responsibilities include managing technical support inquiries, performing remote diagnostics, troubleshooting system errors, and collaborating with internal engineering and service departments to resolve complex issues. You will be responsible for documenting solutions in a ticketing system and contributing to the optimization of support processes and knowledge base content. This role is ideal for a tech-savvy individual who excels at explaining complex technical concepts to customers in a clear, professional manner. You will join a growing, innovative company within the EnBW Group that values teamwork, open communication, and proactive problem-solving. This position offers the unique opportunity to contribute to sustainable energy projects while working in a supportive environment that encourages professional development and the sharing of new ideas.