Business Informatics Specialist (Customer Service Manager) | Wirtschaftsinformatiker (m/w/d) als Kundenservicemanager

Job Summary

As a Customer Service Manager at one of Europe's leading banking IT service providers, you will serve as the primary interface between the company, its clients, and external service providers. Your day-to-day responsibilities involve managing the lifecycle of service-related topics, conducting regular service meetings, and acting as the first point of escalation for major incidents or operational issues. You will be responsible for monitoring Service Level Agreements (SLAs), ensuring compliance, and participating in the drafting and updating of contracts and proposals for migration and special projects. This role is ideal for a professional with a strong background in Business Informatics or banking who thrives on coordinating complex service environments. You will play a crucial role in maintaining high service quality and customer satisfaction within the Sparkassen-Finanzgruppe infrastructure services division. The position offers a collaborative environment with significant opportunities for professional growth, flexible working conditions, and a focus on digital transformation in the financial sector.